Return Policy

At Shii Products, we want you to be completely satisfied with your purchase. If you are not entirely happy with your item, we're here to help.

1. Return Eligibility

  • Items must be returned within 7 days of the purchase date.
  • To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
  • Proof of purchase (receipt or order confirmation) is required for all returns.

2. Non-Returnable Items

  • Custom or personalized items.
  • Gift cards.
  • Sale or clearance items (unless defective or damaged).

3. Return Process

  1. Contact our customer support at shopify4349@gmail.com to initiate a return. Please include your order number and the reason for the return.
  2. Once your return is approved, we will provide you with a return address and instructions.
  3. Pack the item securely and ship it back to us using a trackable shipping method. You will be responsible for the shipping costs associated with returning the item.

4. Refunds

  • Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-8 days.

5. Exchanges

  • We only replace items if they are defective or damaged. If you need to exchange an item, please contact us at shopify4349@gmail.com.

6. Late or Missing Refunds

  • If you haven’t received a refund yet, first check your bank account again.
  • Then contact your credit card company; it may take some time before your refund is officially posted.
  • Next, contact your bank. There is often some processing time before a refund is posted.
  • If you’ve done all of this and still have not received your refund, please contact us at shopify4349@gmail.com.

7. Contact Us For more information about returns, refunds, and exchanges, please contact us at: Shii Products
Email: shopify4349@gmail.com